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Know Before You Go

Note: You do not need to verify your account. Simply create an account on the Intuit Dome app and follow the steps below to gain entry into the arena.

 

Before you head to Intuit Dome, please see below for important information on how to access your tickets, how to get into the venue, parking, and more. We’ll see you at the show!

Accessing Your Tickets

You MUST download the Intuit Dome app and create an account in order to access your tickets and the venue. You will be asked for basic information, including your name, email, and phone number. Complete your profile to unlock a $10 Food & Beverage credit that can be redeemed at any of our concessions.

*Offer is valid at all Intuit Dome concessions locations. One coupon per account holder – Teammate accounts are excluded. Expires 6 months from date of issue.

Entering Intuit Dome


To gain access into the venue, you will need your GameFace ID saved in your profile or you must have your Identity Pass saved to your phone. 
 

● GameFace ID – GameFace ID allows you to Zoom Thru the entrance so you can leave your phone in your pocket and just walk right on in. To set your GameFace ID, follow the steps during the profile completion process, take a selfie when prompted and save it. It’s that easy.

● Identity Pass – If you don’t have GameFace ID, then your Intuit Dome Identity Pass is your key to gaining access to the venue. Identity Pass requires you to have your phone in hand and your Identity Pass ready to tap upon entry. Once you complete your profile, you must add your Identity Pass to your Wallet (go to My Account Settings > My Identity Pass).

 

Teammate Accounts

Teammates accounts are ideal for children under 13 years old or any person who requires your assistance. Teammate accounts should be set up before entering Intuit Dome (go to My Profile > My Account Settings > Teammate Accounts). Your Teammates can be given Zoom Thru bands in order to help them move seamlessly around the venue. Please see a Host at the Main Entrance for assistance.

Making Purchases at Concessions and Retail Shops

Intuit Dome is a cashless arena. You must upload your preferred method of payment to your profile to seamlessly enter and exit our concession and retail stores. Otherwise, you must tap your credit card on the Zoom Thru devices at the entrances and exits of the stores. Watch now.

Transferring and Assigning Your Tickets

IMPORTANT - If you have more than one event ticket in your account, you must "Transfer" or "Assign" tickets to your guest(s).

 

Every attendee needs an Intuit Dome account and ticket on their phone. A unique Intuit Dome account is needed for each person attending the show. 

If you are the owner of event tickets, you can either ‘Transfer’ or ‘Assign’ tickets to your guest(s). Transfer and Assign are two separate actions:
 

● When you Transfer ticket(s), you are no longer the owner of the tickets and will not be able to reclaim them once the recipient has accepted them. We suggest using this option if you bought the tickets for someone else or have sold the tickets. Watch now.

●  When you Assign ticket(s), you remain the owner of the tickets and maintain the ability to reclaim any tickets you assign. We suggest using this option if you are unsure if someone you invited can still attend the event. This way, if they can't attend, you can easily reclaim the ticket and assign it to someone else. Watch now.
 

Each individual guest MUST download the Intuit Dome app and create a profile to access their tickets once they've been Transferred or Assigned. They will also need to have their GameFace ID completed or their Identity Pass saved on their phone.

If you're a parent or guardian attending the show with minors under 13 or guests who need your assistance, add them as Teammate accounts.

Parking

To be guaranteed access to one of our garages, you must purchase a parking pass and complete your Vehicle Profile prior to the event. If you do not have a parking pass, please plan to carpool or utilize ride-share. For garage location and hours, click here.

If you have additional questions or require more detailed information before your visit to Intuit Dome, please click here to access our FAQ page or contact us at theanswersportal@intuitdome.com.

YOUR SAFETY IS IMPORTANT

Stay well-informed about our protocols to ensure a secure and enjoyable experience

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Prohibited Items

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Bag Policy

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Alcohol Policy

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Smoking Policy

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First Aid

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Opening Hours

Parking Hours

Parking Garages and lots are scheduled to open 4 hours prior to the start time of each event.

Basketball Tip-off

Arena doors are scheduled to open 60 minutes prior to the start time of each game.

Concert Hours

For touring events, door times will vary. Please note that door open times are subject to change.